FAQ

1. How much do you charge for postage and packaging?

Postage is as follows:

USA: $6.50 Standard delivery - 10/14 working days

UK: £2.50 - 3/4 working days - Free delivery on all orders over £40.

Italy: €4.99 - Free delivery on all orders over €40

IRL: Standard delivery €5.00 - 1/2 days - Free delivery on all orders over €40

2. What payment methods do you accept?

Mastercard, Visa Debit, Visa Credit, American Express, Pay Pal, Google Pay and Apple Pay

3. What does our 100% no quibble guarantee mean?

Exactly what it says - 100% no quibble guarantee! If a pair of glasses is faulty or breaks, we will give you a full refund or a replacement. Please send the glasses to the appropriate return address, in their original condition. This should be done within 21 days of receipt. No questions asked!

4. Who will deliver my order?

We use couriers for our UK  and Italian customers. For the USA we use your local postal services.

5. How long will it take to get a refund on my credit card?

We do it instantly, but it can take a few days for it to appear on your statement. Naturally we wait for the glasses to be returned! Please email us once they have been posted.

6. What are dioptres?

This is the strength, power of the lens in your reading glasses. We stock 0.00 +0.50, +0.75, +1.25 +1.75 +2.25 +2.75 +3.25 +3.50+3.75 +4.00 +4.50 +5.00 +5.50 and +6.00  in quite a few styles, and +1.00 +1.50 +2.00 +2.50 and +3.00 in all styles - unless they are out of stock.

7. What is a polycarbonate Frame?

It's a very strong plastic frame - durable and hard wearing.

8. What is TR90 memory frame?

It's a strong, flexible material used in the arms, or frame of some of our glasses, making them bendable and virtually unbreakable. They are also comfortable and will return to their usual shape.

9. What does Zero Dioptre mean?

These are a clear lens - they have no magnification. Some people like to wear glasses as a fashion accessory, others need them for a drama or a play. We also have a 0.00 option available in Blue Light glasses such as Nina, Ryan and Daisy.

10. What is our returns policy?

Simply return them to the appropriate address below for refund or replacement. If it is our fault (sometimes it is!) we will cover the cost of return postage and give you a full refund

USA:

Eyelids USA

c/o PO Box 505

Oshtemo MI 49077-0505

UK:

Eyelids Reading Glasses, Suite 393

51 Pinfold Street,

Birmingham

B24AY

IRL and Italy:

Eyelids Limited,

Arklow Business Centre

Kilbride Industrial Park, Arklow

Co Wicklow, Ireland

Y14T440

15. Will you keep all my information private.

Yes absolutely. All your information is kept strictly private. We will never, under any circumstances, sell or pass your information on to anyone.